Even though the officially stated policy is to trust the tax payer, the app has so many cross checks which signify that they dont trust us.
Most of the errors are because the portal tries to trip you up at every entry. Do you really need to check if a person is "minor" online? Why cant you just give a message rather than block that entry. These things can be cleaned up by BOTS/ AI Algorithms later...
I don't understand this obsession in having an completely online system. For example the income tax portal could be de-centralised, where income tax consultants and CAs can have independent hosts based on a platform created by Infosys where every transaction is block chained.. and there is a daily batch processing update of the main portal.
Plus only minimum verifications/checks need to be piped through the decentralised system.
After that BOT an be made to scrutinise each app, and raise red flags. Customer must be assured that they will get a notification that each red flag will be communicated to them and they given an opportunity to correct their entries, again through the block chained off line systems.
Govt. can encourage young B Coms to set up kiosks, or portable guides, thus creating WFH opportunities
40 issues with the IT portal: https://taxguru.in/income-tax/issues-income-tax-portal-www-incometax-gov-in.html
Even after a snub from finance minister Nirmala Sitharaman, the technical issues of this new portal remain unresolved. So much so the Central Board of Direct Taxes (CBDT) department had to allow filing form 15CA/15CB (required for foreign remittances) in manual format instead of filing it on the new portal.
Almost every user has been complaining of technical issues from the very first day and even after a week the glitches continue. Taxpayers are unable to view past e-filed returns and many features continue to be displayed as ''coming soon''.https://www.moneylife.in/article/income-tax-new-portal-continues-to-frustrate-users-with-technical-issues/64228.html