Aadhaar-enabled Digital India, Minus Safety of Cash and Grievance Redress Jun 11, 2021 https://www.youtube.com/watch?v=awXrgX__Cg8 Sucheta Dalal talks about the abysmal state of grievance redress in India and the growing amount of complaints surrounding digital transactions. Watch the video as Sucheta Dalal highlights numerous complaints and grievances concerning money being lost through fraudulent digital transactions, which have been reported in the media, but surprisingly none of them have actually received their money back.
When complaints rise, the government gives us yet another regulator; but, as Cashless Consumer discovered, CCPA is another such toothless entity which has yet to get a website or independent office. RBI, meanwhile, is more protective of banks and fintech companies than consumers.
Unfortunately, there is no organised method of collating data related to tech-based financial fraud by misusing identification documents. But anecdotal data gathered from media reports collated under the twitter hashtags #DestroyTheAdhaar and #AEPS in just six recent months is frightening enough. taken from: https://www.moneylife.in/article/aadhaar-enabled-digital-india-minus-safety-of-cash-and-grievance-redress/64182.html
Ref: https://www.cashlessconsumer.in/ CashlessConsumer is a consumer collective working on digital payments to increase awareness, understand technology, produce / consume data, represent consumers in policy of digital payments ecosystem to voice consumer perspectives, concerns with a goal of moving towards a fair cashless society