Infosys row: The unanswered questions on the tax portal by Prabal Basu Roy SEP 14, 2021 https://www.hindustantimes.com/opinion/infosys-row-the-unanswered-questions-on-the-tax-portal-101631619815649.html
Equating perceived incompetence with extremist motives such as an anti-national agenda to destabilise the economy is unpardonable..
delays in execution reflect poorly on its programme management competencies.
In its keenness to win the order in 2019, it most likely compromised even on basics such as adopting the “waterfall” design method (breakdown of project activities into linear sequential phases, where each phase depends on the deliverables of the previous one as opposed to DevOps which works on the projects in discrete batches. snd test them out in practice, and then integrate these batch processes) to align itself with the government’s norms of a fixed-price contract on an L1 basis.
The government, on its part, must clarify whether the specifications were fully scoped out and not arbitrarily imposed later. The guiding principle of this dispensation has been a lack of attention to detail in decision-making, based primarily on populism.
One, is there a defined programme manager in the government who is accountable for the success of the project? Any technology project — and transformational projects, in particular — depends on continuous two-way communication and frequent interactions between the client and the tech partner.